These Terms of Service ("Terms") are a binding agreement between you and Kaldr Business Group LLC ("CraneOp," "we," "us," or "our"). They govern your use of craneop.net (the "Site") and the CraneOp software service (the "Service"). Read them carefully. By creating an account, signing an engagement, paying for the Service, or otherwise using the Service, you agree to these Terms.
If you do not agree to these Terms, do not use the Service.
1. The Service
CraneOp provides software to crane companies in the United States. The Service includes dispatching tools, compliance management, invoicing, voice receptionist, lift planning, mechanics lien filing, and related features. Every customer gets the full platform; the scope of your engagement is defined in the agreement we sign with you. Features may be added, changed, or removed at our discretion, with reasonable notice to existing customers for material changes.
2. Eligibility
You may use the Service only if you are at least eighteen years old, located in the United States, and authorized to bind your company to these Terms. The Service is intended for businesses operating in the crane and lifting industry. Personal use is not supported.
You agree that all information you provide during signup and use is accurate and current. You will update it as needed.
3. Account Creation and Security
To use the Service, you must create an account. One company per account. You are responsible for the security of your account credentials. You agree not to share your password, you agree to enable two-factor authentication when offered, and you agree to notify us immediately at security@craneop.net if you suspect unauthorized access to your account.
You are responsible for all activity that occurs under your account. We are not liable for losses arising from your failure to keep your credentials secure.
You may invite team members to your account. You are responsible for their use of the Service. Each team member is bound by these Terms.
4. Engagement and Payment
4.1 Engagement
CraneOp is not a fixed-price product. Every engagement is custom and value-based, scoped to your operation and priced against the value it delivers to you, such as the revenue leak it stops. Every customer gets the full platform; there are no feature tiers. The fees, billing cadence, and scope that apply to you are set out in the engagement agreement we sign with you. To explore an engagement, book a walkthrough at https://craneop.net/book.
We may change the fees for future periods. For active engagements, we will give thirty days notice of any change. You may end the engagement before the change takes effect if you do not agree to the new fees, subject to the terms of your signed agreement.
4.2 Billing
Once your engagement begins, you authorize us to charge your payment method per the cadence stated in your signed engagement agreement. Charges include the engagement fee plus any usage-based fees from the prior period (such as voice receptionist minutes, lien filings, or additional integrations) as defined in that agreement.
You authorize us to retry failed charges. If a charge fails three consecutive times, we will suspend your account until payment is made. Suspended accounts retain their data for thirty days, then are subject to deletion per our data retention policy.
You agree to keep your payment information current. We are not liable for service interruptions caused by expired or invalid payment methods.
4.3 Billing Statement Descriptor
Charges from us will appear on your card statement as "CRANEOP.NET". If you do not recognize a charge from us, contact billing@craneop.net before disputing with your card issuer. We respond same-business-day and will fully refund any charge that is not yours.
4.4 Taxes
Engagement fees do not include sales tax, use tax, VAT, or other taxes. You are responsible for any applicable taxes. We may collect and remit taxes where required by law.
5. Refund Policy
Before any engagement begins, you can evaluate the Service through a walkthrough on a real crane company's operation. No payment method is required to book a walkthrough, and no engagement begins until you sign an engagement agreement.
Once a paid billing period begins under your signed engagement, engagement fees are non-refundable, including for partial periods and unused time. You may end the engagement as provided in Section 6 and your signed agreement; ending the engagement stops all future billing but does not refund fees already charged for the current or prior periods.
This does not limit your rights regarding charges you do not recognize or that are billed in error: per Section 4.3, contact billing@craneop.net before disputing with your card issuer and we will fully refund any charge that is not yours. Nothing in this section waives a refund right that applicable law makes non-waivable.
6. Cancellation
You may end your engagement as provided in your signed engagement agreement. Where self-service cancellation is available, log in, navigate to Account Settings, click "Cancel," and confirm. No phone call is required. No cancellation fee applies beyond any commitment stated in your signed agreement.
After you end the engagement, your account remains active until the end of the current billing period. You retain access through that date. After the billing period ends, your account becomes read-only for thirty days, during which you can export your data. After thirty days of read-only access, your account is subject to deletion.
If you wish to permanently delete your account and all associated data immediately, email privacy@craneop.net. We will process the deletion within thirty days, subject to legal retention obligations.
7. Acceptable Use
You agree to use the Service only for lawful purposes related to your crane company business. You agree not to use the Service to engage in fraud, harassment, intimidation, defamation, or any illegal activity, attempt to gain unauthorized access to the Service, other accounts, or systems we control, reverse engineer, decompile, scrape, or extract data from the Service in bulk, send unsolicited messages, robocalls, or spam through the Service, abuse the voice receptionist or SMS features in violation of TCPA, CAN-SPAM, or other communications laws, resell or sublicense access to the Service to third parties without our written authorization, create multiple accounts to misrepresent the same business, or use the Service in any manner that violates our Acceptable Use Policy at https://craneop.net/acceptable-use.
We may suspend or terminate your account for violation of acceptable use, with or without notice depending on severity.
8. Your Data
You own your data. Customer lists, job records, financial records, employee records, lift plans, and any other information you put into the Service belong to you. We do not claim any ownership interest in your data.
We use your data only to deliver the Service to you and to perform the activities described in our Privacy Policy. We do not sell your data. We do not train artificial intelligence models on your private data. We do not share your data with competitors.
You grant us a limited license to host, process, transmit, display, and back up your data as needed to deliver the Service. This license ends when you delete the data or close your account, subject to legal retention obligations.
You are responsible for the accuracy and legality of the data you put into the Service. Do not upload data that violates a third party's rights, breaks the law, or violates the privacy of individuals who have not consented.
9. Our Intellectual Property
The Service, the Site, the software, the design, the look and feel, the text, the graphics, the videos, the logos, the brand, and all related intellectual property belong to Kaldr Business Group LLC. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for the duration of your engagement.
You may not copy, modify, distribute, sell, lease, sublicense, create derivative works of, or attempt to discover the source code of the Service. You may not use our trademarks without our written permission. You may not represent yourself as affiliated with CraneOp without our written permission.
If you provide feedback, suggestions, or ideas about the Service, we may use them without obligation to you.
10. Third-Party Services
The Service integrates with third-party services like Stripe (payments), Twilio (telephony), Modern Treasury (banking), QuickBooks (accounting), and others. Your use of these third-party services is governed by their own terms and policies. We are not responsible for the acts or omissions of third-party providers.
11. Service Availability
We strive for high uptime but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, technical issues, or events outside our control. We will provide reasonable notice for scheduled maintenance when possible. We are not liable for losses arising from service interruptions.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.
WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE RESULTS WILL BE ACCURATE OR RELIABLE, OR THAT ERRORS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.
The voice receptionist feature uses natural language software to handle calls. We design it for high accuracy but cannot guarantee perfect transcription or routing in every call. You are responsible for reviewing its output and configuring it to meet your business needs.
The mechanics lien filing feature provides software to assist with the filing process. Not legal advice. Consult counsel. CraneOp is not a law firm. Filings are made on your authorization and based on the information you provide. Verify all filings with your own legal counsel.
The compliance management feature helps organize OSHA, FMCSA, and state regulatory documents. We do not guarantee compliance. You are responsible for understanding and meeting your regulatory obligations.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS, THE SERVICE, OR YOUR USE OF THE SITE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOST BUSINESS, LOST CUSTOMERS, OR LOST GOODWILL, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This limitation applies regardless of the legal theory of the claim (contract, tort, statute, or otherwise).
Some jurisdictions do not allow the exclusion of certain damages. To the extent prohibited by your jurisdiction, the limitation in this section does not apply.
14. Indemnification
You agree to indemnify, defend, and hold harmless CraneOp, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from your use of the Service, your violation of these Terms, your violation of any law or third-party right, the data you put into the Service, or any communication you send through the Service.
15. Termination
We may suspend or terminate your account at any time for cause, including violation of these Terms, violation of our Acceptable Use Policy, fraud, abuse, non-payment, or a legal or regulatory requirement that we cease providing the Service to you. We will give reasonable notice when possible. For severe violations (fraud, illegal activity, security breach attempts), termination may be immediate and without notice.
You may terminate by ending your engagement as described in Section 6.
Termination does not relieve you of any payment obligation accrued before the termination date.
16. Dispute Resolution
16.1 Informal Resolution
If you have a dispute with us, contact us first at legal@craneop.net with a description of the dispute. We will respond within fifteen business days and work in good faith to resolve the matter informally.
16.2 Binding Arbitration
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be held in Dallas, Texas, or another location mutually agreed. Judgment on the award may be entered in any court of competent jurisdiction.
You and we each waive any right to a jury trial.
16.3 Class Action Waiver
You and we agree to bring any dispute on an individual basis only. We each waive any right to bring a dispute as a class action, collective action, or representative action. The arbitrator may not consolidate disputes or preside over a class or collective action.
16.4 Exceptions to Arbitration
This arbitration agreement does not apply to claims you may bring in small-claims court, claims for injunctive relief related to intellectual property, or any other claim that cannot be required to be arbitrated by law.
16.5 Time Limit
Any claim must be filed within one year after it arose. After one year, the claim is permanently barred.
17. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The federal and state courts located in Dallas County, Texas have exclusive jurisdiction over any dispute not subject to arbitration.
18. General Provisions
18.1 Entire Agreement
These Terms, the Privacy Policy, the Acceptable Use Policy, and any order form or supplemental agreement we sign with you constitute the entire agreement between us regarding the Service. They supersede all prior agreements, communications, and understandings.
18.2 Severability
If any provision of these Terms is held unenforceable, the remaining provisions stay in full force. The unenforceable provision will be replaced with an enforceable provision that most closely matches the original intent.
18.3 No Waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
18.4 Assignment
You may not assign these Terms or any rights under them without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
18.5 Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government action, internet outages, or pandemics.
18.6 Notices
We will send notices to the email address associated with your account. You agree that electronic notice is sufficient. Notice to us must go to legal@craneop.net.
18.7 Relationship of the Parties
These Terms do not create a partnership, joint venture, agency, or employment relationship. We are independent parties.
18.8 Amendments
We may update these Terms. When we do, we will bump the version number at the top, change the "Last updated" date, and notify registered customers by email. For substantial changes (changes to pricing, refund policy, dispute resolution, limitation of liability, or governing law), we will give thirty days advance notice and require renewed consent before the changes apply to you.
Your continued use of the Service after the effective date of changes constitutes acceptance of the new Terms.
19. Contact
For questions about these Terms, contact us.
Email: legal@craneop.net
Billing questions: billing@craneop.net
Privacy questions: privacy@craneop.net
Security questions: security@craneop.net
General questions: hello@craneop.net
Response time: within five business days for general questions, within fifteen business days for legal matters.
Mailing address: available on request through legal@craneop.net.
By creating an account or using the Service, you acknowledge that you have read these Terms, that you understand them, and that you agree to be bound by them.